This policy applies to payments made through the Viyazhaa app and website, operated by SpyderAI Technologies Private Limited, Kovilpatti, Tamil Nadu, India.
1. Subscriptions (Business → SpyderAI)
- Subscription plans are prepaid for the duration you choose (1, 3, 6 or 12 months) and are non-refundable, including when a Business is deactivated, deleted or not verified within 7 days, and for unused days.
- Upgrades: buying a higher plan while a paid plan is active starts the new plan immediately; the remaining days of the earlier plan end and are not refunded or credited. Buying the same or a lower plan queues it after the current period, so no days are lost.
- You can stop renewing at any time — plans do not renew automatically. When a plan ends the Business moves to the Free plan.
- Payment errors: if you were charged twice, charged the wrong amount, or paid but the plan did not activate, email support@spyderai.in with the Razorpay payment ID within 7 days of the transaction. After we confirm the error with Razorpay, we will either activate the plan or refund the erroneous amount to the original payment method, normally within 5–7 working days of confirmation. Reports made after 7 days may not be accepted.
2. Fees paid to a Business (User → Business)
Fees paid online through a Business's payment gateway are paid directly to that Business, which is the merchant of record. SpyderAI does not receive this money and cannot issue refunds for it. Requests for refunds, cancellations or corrections of such fees must be made to the Business, under the Business's own policy. If you believe a payment was processed incorrectly, you may also contact Razorpay or your bank.
3. Contact
support@spyderai.in — SpyderAI Technologies Private Limited, Kovilpatti, Tamil Nadu, India